Ryanair apologizes after payment of cheques ‘bounced’

  • Ryanair apologizes after payment of cheques ‘bounced’
    Independent.t. E.
    Ryanair apologised after passengers complained the checks issued as payment bounced.
    https://www.independent.ie/business/world/ryanair-apologises-after-compensation-cheques-bounced-37240461.html
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Ryanair apologised after passengers complained the checks issued as payment bounced.

The airline said that “a very small number of checks” processed in July were issued without a signature due to “administrative error”.

Consumer complaints Resolver service stated that he is aware of the number of Ryanair passengers face difficulties when it issued an unsigned cheque, when flights were delayed or cancelled.

It comes after the airline was forced to cancel flights because of the bright Irish pilots in July.

Ryanair said that cheques were re-issued to the customer a written explanation by August 15.

“We apologise again for any inconvenience to customers,” the airline told Bi-bi-si.

Some passengers complained about delays in receiving payment because their checks are not clear.

One wrote on Twitter on August 14: “@Ryanair I was trying to call someone urgently, since my Bank doesn’t care because the compensation cheque I got bounced, I think this is outrageous, the Bank said, the Bank details are missing…how is that possible with a printed cheque….”

Another passenger wrote in Facebook July 28: “Ryanair sent me a check for compensation, and then bounced checks..cost me €32 (£29) for the privilege. SHAME ON YOU RYANAIR. don’t reply to emails, and the operator just hung up on me.”

Another passenger wrote on 9 August: “@ Ryanair, and I’d like to know why you sent me a check for payment bounced… the Bank assure me that it’s your fault to wait 1 hour 20 on hold and your “customer service” cannot help and there is no number a call to someone who can? Please assure me calling to fix it as soon as possible”.

The passenger said they were still waiting for the money 11 days later, writing to the airline: “asked the call centre several times and just get a generic message stating that my case is delayed because I’m clearly not the only person who waited more than a month of compensation…”

Strike by Irish pilots Ryanair in July to 30 canceled flights that affected approximately 5,000 passengers.

The airline told Bi-bi-si: “Ryanair fully complies with EU261 legislation, under which no compensation is payable to customers when the (impact) of the delay/cancellation that does not depend on the airline.

“If these strikes by a tiny minority of the pilots of the airline Ryanair, was within the control of Ryanair, there would be no strikes and no cancellations.”

Another strike in August of pilots in five European countries have seen hundreds of canceled flights.

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