Gina London: customer service, can create its own magic Kingdom

  • Gina London: customer service, can create its own magic Kingdom
    Independent.t. E.
    I print column this week from the resort in Florida is about 1100 acres, described as “the happiest place on Earth.” Over the past few days, my family and I charged enthusiasm through the gate during the opening and wearily staggered toward Peter or Simba Parking section during the closing.
    https://www.independent.ie/business/in-the-workplace/gina-london-customer-care-can-create-your-own-magic-kingdom-37229319.html
    https://www.independent.ie/entertainment/movies/article37229723.ece/732c7/AUTOCROP/h342/REV_20131123_ENT_018_29652831_I3.JPG

  • Email

I print column this week from the resort in Florida is about 1100 acres, described as “the happiest place on Earth.” Over the past few days, my family and I charged enthusiasm through the gate during the opening and wearily staggered toward Peter or Simba Parking section during the closing.

We rode the magic carpet, ducked out of the cannons of the pirate ship, holding hands with Winnie the Pooh and Tigger, suddenly picked up a grinning Ghost hitch-hiker, were killed when a giant stink bug, survived the apparent free fall from the historic Hollywood hotel and consumed gallons of water, buckets of popcorn, giant Turkey and countless Mickey mouse ice cream bars.

Of course, we in the world of Walt Disney. The undisputed leader in theme Park attendance, gate him now about 52 million people per year.

Fifty-two million. People. Year.

Walt Disney is credited with saying, “do what you do so well that people will want to come back again and tell your friends.”

There is no doubt that the incredible imagination and attention to detail throughout the trip and performances in the parks of convincing to repeat the ride.

But, for me, it’s corporate culture, embodied in dozens of employees (or cast members as they are called) as Eric from Indianapolis, Cleveland and Joe from the Rosa from Costa Rica, who continue to maintain attendance year after successful year. Their attention to quality customer service at the highest.

Now don’t get me wrong. All was not diving.

I’m not Mary Poppins, I had not noticed the lines, the heat and the sudden tropical storm, which first left us drenched and then frozen after we found shelter inside attraction with the thermostat, like “meat locker”. But I’m talking with clients. So, with the help of my three actors as an example, I want to share some of what we experienced. This is something that you can help your clients experience and this is achieved through knowledge and practice. If you’ve read my column for any length of time, you already know that it all comes down to communication, isn’t it?

Okay went. The first lesson from Eric.

1 Eric: you’re never too busy for a customer

We approached Eric in mid-stride as he quickly walked through the area transportation depot. He could have lowered his head and continued on his way – in the “pretending not notification mode” – but instead, he looked up, stopped and then graciously redirected us to the right place to catch the bus to the theme Park area that we were looking for wildlife.

How many times have you been in the middle of a project, on time, responding to tricky e-mail or is preparing to leave his office for an important meeting – when the client or customer calls? You throw everything that they feel important and valuable? Or do you ignore the call? I know there are a lot of ‘it depends’ answers, but most of all, attention to the customer in the first place. Make them a priority and the project or the meeting can be successfully implemented.

2 Joe: by giving of ourselves gives back to you

Joe met us at magic Kingdom near crazy mad Hatter tea Party ride with a band with rhinestones with Disney pins.

My daughter Lulu too. It was given to her years ago, my close friend in the expectation that someday she would like to visit Disneyland and the pins ready to trade.

She timidly asked Joe if he were to change the pins. Other cast members have exchanged pins with Lulu, choosing which pin to give. But Joe gave will. “Take any PIN as,” he suggested. Beaming, Lulu raised TSUM TSUM-style Donald duck. Joe testified that he began working part time at Disney after he retired. “But I started to work full time six years ago,” he said. “I still love to be able to give.”

The more you have, the more you should pay. You will find your reward on the other side.

3 Roses: every job has value

As we left animal Kingdom at the end of one particularly long day, we passed rose near the exit to hold a plastic bubble car. Her small stature combined with her smile made her into a kind of fairy, as she stood surrounded by the small bubbles that glimmered in the last rays of the setting sun.

“Goodbye,” she called. “Magic night!” I don’t know what her specific job title or duties may have been. But I know that she felt appreciated. You can’t make such a sincere friendliness. Night after night.

Each of the disney actors we encountered were part of a cohesive high level of client service organization.

How committed are you to achieve the same standards for you and your team? On an emotional level that you want every customer feel? Depending on the industry and product or service that you offer, is it interesting? This care? Is it a security? This joy?

You must teach, train and empower each employee to provide the customers feel this, too, from them. Consistently.

And it’s not magic. It’s real.

Online Business Classes